Craftsmanship Warranty

Every Glacier Glittered piece is individually handcrafted and created with careful attention to detail. Our three-year limited craftmanship warranty protects against defects in materials and workmanship while recognizing the natural variations that make each piece unique.

1. What does the Glacier Glittered warranty cover?

Glacier Glittered pieces are warranted against defects in materials and workmanship under normal intended use for three years from the original date of purchase. Because each piece is individually handcrafted, natural variations in color, texture, placement, and finish are part of its unique character and are not considered defects.

2. What is not covered by the warranty?

The warranty does not cover accidental damage, breakage, chips, scratches, improper care, misuse, dishwasher use, soaking or submersion, extreme temperature changes, improper storage or normal wear resulting from use. Damage resulting from failure to follow Glacier Glittered Care & Use instructions is also not covered.

3. How long does the Glacier Glittered warranty last?

The Glacier Glittered limited warranty lasts for three years from the original date of purchase and applies to the original purchaser or original gift recipient.

4. What should I do if I believe my piece has a warranty defect?

Contact Glacier Glittered with your order information, a description of the issue, and clear photographs of the piece and the area of concern. Please keep the piece and its packaging until the claim has been reviewed. Do not return or ship your piece unless instructed to do so by Glacier Glittered.

5. What happens if my warranty claim is approved?

At Glacier Glittered's discretion, an approved craftsmanship warranty claim will be resolved through repair or replacement with the same or a comparable piece. Because each piece is handcrafted and may incorporate limited, natural, customer-provided, or provenance-specific materials, an exact replacement may not always be possible. Warranty remedies are limited to repair or replacement and do not include cash refunds.

6. Are shipping costs covered for a warranty claim?

The customer is responsible for the cost of shipping a piece to Glacier Glittered for warranty evaluation or service. Glacier Glittered will provide return instructions before anything is shipped. Do not return a piece without prior authorization. If the claim is approved under the craftmanship warranty, Glacier Glittered will cover the cost of shipping the repaired or replacement piece back to the customer.

7. Does the warranty cover custom or customer-provided materials?

The workmanship applied by Glacier Glittered is covered by the three-year limited warranty, subject to the exclusions on this page. Glacier Glittered cannot guarantee the inherent condition, composition, durability, availability, or exact replacement of customer-provided or naturally sourced materials, including water and other provenance elements.

8. Does the warranty cover normal variations in handcrafted pieces?

Normal handcrafted variations are not considered defects. Differences in color, texture, pattern, placement, subtle air inclusions, natural inclusions, stone or glass characteristics, and other small variations may occur and are part of the individuality of each handcrafted piece.

9. Is accidental breakage covered?

No. Accidental breakage, chips, cracks, scratches, impact damage, or other damage resulting from accidents or misuse is not covered by the three-year limited craftmanship warranty.

10. Does the warranty replace the Care & Use instructions?

No. The Craftsmanship Warranty and Care & Use instructions work together. Following the Care & Use instructions is required to help preserve your piece and maintain warranty eligibility.

11. Are Glacier Glittered pieces guaranteed to remain unchanged over time?

No handcrafted decorative finish is completely immune to aging, environmental exposure, or normal wear. Proper care, storage, handling, and display conditions can help preserve the appearance and integrity of the piece. Normal aging or wear is not considered a defect.

12. Can a piece be repaired outside Glacier Glittered during the warranty period?

Unauthorized repairs, alterations, refinishing, or modifications are not covered by the craftsmanship warranty and may void warranty coverage for the affected area. Contact Glacier Glittered before attempting or arranging a repair if you believe the issue may be covered.

13. What information should I keep after purchase?

Keep your order confirmation or other proof of purchase, Certificate of Authenticity when provided, and any provenance documentation supplied with the piece. For gifts, the original gift recipient should retain this documentation whenever possible. These materials can help identify the piece and support a future warranty inquiry.